soulsearch — Find Yourself

Privacy Policy

Al SoulSearch Digital Company (“SoulSearch,” the “Platform,” “we,” “us,” or “our”) is committed to protecting the privacy of users of the SoulSearch platform and safeguarding their personal data. We process personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use SoulSearch’s website or services.

Information We Collect

We may collect and process certain information when you use SoulSearch, including:

  • Your name and account information.
  • Mobile phone number and email address.
  • Identity verification information, where required.
  • Information relating to tickets and events listed, purchased, or sold through the Platform.
  • Purchase, sale, and transaction history.
  • Payment and financial transaction information. Payment card information may be processed directly by authorized payment service providers, and SoulSearch does not necessarily store complete payment card details.
  • Communications with our customer support team.
  • Technical information, including Internet Protocol (IP) address, device type, browser, and operating system.
  • Platform usage information, including pages visited and actions performed on the website.
  • Cookies and similar technologies.

How We Use Your Information

We may use the information we collect for the following purposes:

  • Creating and managing user accounts.
  • Providing intermediary services between ticket sellers and buyers.
  • Processing and managing ticket purchases and sales.
  • Verifying users or tickets where necessary.
  • Processing payments and amounts payable to sellers.
  • Communicating with users regarding orders, tickets, or accounts.
  • Providing customer support.
  • Preventing fraud, misuse of the Platform, and suspicious transactions.
  • Protecting the rights and interests of SoulSearch and its users.
  • Improving and developing the Platform, its services, and the user experience.
  • Conducting analytics and generating statistics regarding Platform usage.
  • Sending service-related notifications and communications.
  • Sending promotional offers and marketing communications where there is a lawful basis to do so, with an option to unsubscribe where required.
  • Complying with applicable legal and regulatory requirements or requests from competent authorities.

Sharing Information with Third Parties

SoulSearch does not sell users’ personal data.

However, we may share personal data, to the extent necessary, with third parties that assist us in providing our services, including:

  • Payment service providers, banks, and relevant financial institutions.
  • Website hosting, infrastructure, and technology service providers.
  • SMS, email, and notification service providers.
  • Identity verification and fraud prevention service providers.
  • Professional service providers, including accountants, auditors, and legal advisers, where necessary.
  • Governmental, judicial, or regulatory authorities where disclosure is required by applicable law or a lawful order.

Certain information may also be shared between a seller and buyer where necessary to complete the transfer or delivery of a ticket. Any such sharing will be limited to the information reasonably necessary to complete the transaction.

Payments

Payments may be processed through approved third-party payment service providers.

When you enter payment information, such information may be transmitted directly to the relevant payment service provider for processing in accordance with its own privacy and security policies.

SoulSearch seeks to work with trusted payment service providers. Complete payment card details are not stored on SoulSearch’s systems unless such storage is carried out in accordance with applicable legal, regulatory, and security requirements and standards.

Cookies

SoulSearch may use cookies and similar technologies to operate the website, improve the user experience, understand how the Platform is used, and measure performance.

These may include cookies necessary for the operation of the website, analytics and performance cookies, and cookies used to remember user preferences.

Users may control certain cookies through their browser settings. However, disabling necessary cookies may affect the functionality of certain features of the Platform.

Data Security

SoulSearch implements appropriate organizational and technical measures to protect personal data against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no electronic method of transmission or storage can be guaranteed to be completely secure. We therefore continuously work to implement and improve security measures appropriate to the nature of the data and services provided.

Data Retention

SoulSearch retains personal data for as long as necessary to fulfill the purposes for which it was collected or for the period required under applicable laws and regulations.

Once there is no longer a legal or operational need to retain the data, it may be deleted, destroyed, or anonymized in accordance with appropriate procedures, unless a legal basis requires us to retain it for a longer period.

Your Rights

Subject to applicable laws and regulations, users may have certain rights in relation to their personal data, including:

  • The right to be informed about how their personal data is collected and used.
  • The right to access their personal data.
  • The right to request the correction or updating of inaccurate personal data.
  • The right to request the destruction of personal data where permitted by law.
  • The right to withdraw consent where consent is the lawful basis for processing, subject to applicable legal requirements.

Requests relating to personal data may be submitted through the contact details provided in this Privacy Policy.

Information About Other Users

During certain transactions, a user may receive limited information relating to another user where such information is necessary for the delivery or transfer of a ticket.

Users must use such information solely for the purpose of completing the relevant transaction through SoulSearch and must not use it for any other purpose or disclose it to unauthorized third parties.

Children’s Privacy

SoulSearch’s services are not primarily directed at children. Account creation or certain transactions may be restricted based on age and applicable legal requirements.

If we become aware that personal data relating to a minor has been collected in violation of applicable requirements, we may take appropriate action regarding the relevant account and personal data.

Transfer of Personal Data Outside Saudi Arabia

Some technology, infrastructure, or cloud service providers used by SoulSearch may operate systems or data centers located outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside the Kingdom, SoulSearch will seek to comply with applicable requirements governing international transfers of personal data and implement the safeguards required under applicable laws and regulations.

Changes to This Privacy Policy

SoulSearch may amend or update this Privacy Policy from time to time due to changes in our services, operations, or applicable legal and regulatory requirements.

The updated version will be published on the Platform together with the date of the latest update. Continued use of the services after any changes take effect will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

Contact Us

For any questions, requests, or concerns regarding privacy or personal data, please contact:

Al SoulSearch Digital Company, Kingdom of Saudi Arabia

Email: [email protected]

By using the SoulSearch Platform, you acknowledge that you have reviewed this Privacy Policy and understand how SoulSearch handles personal data, without prejudice to any rights or requirements established under the applicable laws and regulations of the Kingdom of Saudi Arabia.